1. Right of withdrawal and exclusions – Information

1.1. According to art. 59 Legislative Decree no. 206/2005, as amended by Legislative Decree n. 21/2014, the right of withdrawal is excluded in the following cases:
- order of Products custom-made or clearly personalized;
- order of Products that are likely to deteriorate or expire rapidly;
- order of sealed Products which are not suitable for return for hygienic reasons or connected to the protection of health or which have been opened after delivery;
- damaged or used products are not replaced or refunded, even if only in part.

1.2 With reference to the cases of exclusion of the withdrawal listed above, the Client, in particular, is informed and accepts that among the Products, which "risk to deteriorate or expire rapidly", are include those Products of a food nature whose characteristics and quality are subject to alteration, also as a consequence of inappropriate storage by the Client.

1.3. Except for the cases indicated in the previous Articles 1.1 and 1.2., the Client has a period of fourteen days to withdraw from the purchase contract of the Product without having to provide any reason and without incurring costs other than those provided for in the following paragraphs 1.6, 1.7 and 1.8.

12.4. The aforementioned fourteen-day withdrawal period starts:
a) in the case of an order relating to a single Product, from the day on which the Client or a third party, other than the carrier and designated by the Client, acquires physical possession of the Product; or
b) in the case of purchase of more Products ordered by the Client through a single order and delivered separately, from the day on which the Client or a third party, other than the carrier and designated by the Client, acquires physical possession of the last Product; or
c) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the Client or a third party, other than the carrier and designated by the Client, acquires physical possession of the last lot or piece.

1.5. To exercise the right of withdrawal, the Client must inform the Seller, before the expiry of the term referred to in the previous par. 1.3., of its decision, through any explicit declaration. In order to facilitate the prompt management of the Client's request, the Client is invited to report his decision to the Seller by sending the Seller an explicit declaration of withdrawal from the sales contract, containing the following information: a) name and surname of the Client; b) address; c) reference to the purchase order number; d) the will to withdraw from the purchase; e) description of the returned goods and relative amount paid, by registered letter with return receipt. This communication can also be sent, within the same deadline, to the email address (customerservice@selektiatartufi.it), provided that it is confirmed by registered letter with return receipt within the following 48 hours.

1.6. The CUSTOMER who has exercised the right of withdrawal according to this Article 12, must return the purchased Product (s) to the Seller, using a carrier of his choice and at his own exclusive expense, without undue delay and in any case by deadline of 14 calendar days from the date on which it communicated its decision to withdraw to the Seller. The Product subject to withdrawal, properly protected and packed, must be sent to the following address: Selektia Italia Srl, Via V. Niccoli, n.316 Q, 50051, Castelfiorentino (FI). The direct costs of returning the Products subject to withdrawal to the Seller, are the sole responsibility of the Client.

1.7. In case of exercise of the right of withdrawal, the Seller reimburses all payments received from the Client, including the delivery costs of the Products, without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal. The Seller, as required by art. 56, paragraph 2, of the Consumer Code, is not required to reimburse additional costs, if the Client has expressly chosen a type of delivery other than the less expensive type of delivery offered by the Seller. These refunds will be made using the same payment method used by the Client for the initial transaction, unless the Client requests a refund on a different payment method, in which case the Client will be responsible for any additional costs deriving from the different payment method. the Seller is entitled to suspend the reimbursement of the aforementioned amounts until receipt of the Products subject to withdrawal or until the Client demonstrates that he has sent the Products back, if previous.

1.8. The Seller specifies that the right of withdrawal cannot be exercised for Products that present damages, scratches, scratches, abrasions, both of the container and of the labels.
In particular, if damage is found that does not allow the product to be put back on sale, the latter will not be refunded.